Refund policy

Return & Refund Policy

At ModernCapStyle, customer satisfaction is one of our top priorities. We want you to feel confident when shopping for outdoor hats, fisherman hats, hiking hats, cycling sun hats, camping hats, fishing hats, and everyday headwear from our store.

If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of delivery for eligible items.

This Return & Refund Policy explains how returns, refunds, exchanges, and product issue requests are handled at ModernCapStyle.store.

1. 30-Day Return Window

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, the product must be in acceptable return condition. This means the item should be unused, clean, undamaged, and returned with its original packaging, tags, labels, and accessories when applicable.

2. Free Returns

ModernCapStyle offers free returns for eligible items within the 30-day return period.

If your return request is approved, our support team will provide return instructions by email. Please do not send any item back before contacting us, as unauthorized returns may be delayed or refused.

3. Eligible Items

Most products purchased directly from ModernCapStyle.store are eligible for return, including:

Outdoor hats
Fisherman hats
Camping hats
Hiking hats
Fishing hats
Cycling sun hats
Casual caps
Other eligible headwear products sold on our website

All returned items must be inspected before a refund is approved.

4. Items That May Not Be Eligible for Return

We may refuse a return if the item:

Has been worn, washed, used, or altered
Has stains, odors, hair, makeup marks, or visible signs of use
Has been damaged after delivery
Is missing tags, labels, packaging, or included accessories
Was returned after the 30-day return period
Was not purchased directly from ModernCapStyle.store
Is returned without first contacting our support team

If an item is returned in unacceptable condition, we reserve the right to deny the refund or return the item to the customer.

5. Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method. Please allow several business days for the refund to appear on your bank account, card statement, or payment provider account. Processing times may vary depending on your financial institution.

6. Free Refunds

ModernCapStyle provides free refunds for approved returns within the 30-day return period.

We do not charge a restocking fee for eligible returns.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:

support@ModernCapStyle.store

Please include:

Your order number
Your full name
A description of the issue
Clear photos of the item
Photos of the packaging, if relevant

After reviewing your request, we may offer a replacement, refund, or another suitable solution depending on the situation.

8. Exchanges

If you would like a different product, color, size, or style, please contact our support team. Depending on product availability, we may help you arrange an exchange or recommend placing a new order after your return is approved.

Exchanges are subject to stock availability.

9. How to Start a Return

To start a return, contact us at:

Email: support@ModernCapStyle.store
Phone: 4039493600

Please include:

Your order number
Your full name
Email address used at checkout
Reason for the return
Photos, if the item is damaged, defective, or incorrect

Our team will review your request and provide the next steps.

10. Return Address

ModernCapStyle
6823 R. Saint-Denis
Montréal, QC H2S 2S3
Canada

Please contact us before sending any return package.

11. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account or payment provider. Then contact your credit card company or bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at: