Shipping policy
Shipping Policy
At ModernCapStyle, we are pleased to offer free worldwide shipping on every order. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Free Worldwide Shipping
ModernCapStyle provides free shipping to all destinations worldwide.
There is no minimum order value required to receive free shipping. Shipping fees will not be charged at checkout unless a special service or exceptional delivery arrangement is clearly stated.
2. Estimated Delivery Time
Our estimated delivery time is:
7–10 business days
This estimated timeframe begins after order processing and may vary depending on the shipping destination, carrier performance, customs processing, local holidays, weather conditions, and other factors outside our control.
3. Order Processing
Orders are usually processed before shipment. Processing time may vary based on order volume, product availability, weekends, holidays, or payment verification.
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information when available.
4. Worldwide Delivery
We ship orders to customers worldwide.
Please ensure your shipping address is accurate and complete before placing your order. This includes apartment numbers, postal codes, city names, phone numbers, and country information.
ModernCapStyle is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details provided by the customer.
5. Tracking Information
When tracking information is available, it will be sent to the email address used at checkout.
Please allow some time for tracking updates to appear after shipment. Tracking may not show movement immediately, especially during the early stages of transportation.
6. Delivery Delays
While most orders are delivered within the estimated timeframe, delays can occasionally happen.
Possible causes of delays include:
Customs inspections
Carrier delays
Weather disruptions
High seasonal shipping volume
Incorrect shipping information
Local holidays
Unexpected logistics issues
International transportation delays
If your order is significantly delayed, please contact our support team at:
7. Customs, Duties, and Taxes
Depending on your country or region, customs duties, import taxes, or local fees may apply. These charges are determined by local authorities and are the responsibility of the customer unless otherwise required by law.
ModernCapStyle is not responsible for customs delays or additional charges imposed by customs offices, postal services, or local authorities.
8. Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected delivery window, please contact us at:
Please include your order number, full name, and shipping address so our team can review the issue and assist you.
9. Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error after placing your order, please contact us immediately. If the order has not yet been shipped, we will do our best to update the address.
If the order has already shipped, we may not be able to change the delivery address. ModernCapStyle is not responsible for packages delivered to an incorrect address provided by the customer.
10. Undeliverable Packages
If a package is returned due to an incorrect address, refusal, failure to collect, or other delivery issue caused by the customer, please contact us. Additional handling time may be required to resolve the matter.
11. Contact Us
For shipping questions, please contact:
ModernCapStyle
6823 R. Saint-Denis
Montréal, QC H2S 2S3
Canada
Email: support@ModernCapStyle.store
Phone: 4039493600